Returns & Exchanges
Clear information for a thoughtful choice.
Effective September 28, 2026
Before you decide to purchase
Ask us to confirm the applicable return or exchange window, the date from which it runs, required item condition, proof of purchase, any product-specific exclusions, the return address, and who is responsible for return shipping. No blanket return period, free-return service or unconditional refund promise is published here.
These details can differ for ordinary jewelry, pierced earrings, personalized or custom-service items. Do not assume that a hygiene-related exclusion, final-sale designation or other limitation applies without confirmation. Any restriction is subject to applicable consumer law and your non-waivable rights.
Requesting help after a purchase
Email [email protected] with your name, order or receipt reference, product name, selected option, purchase date and a concise explanation of the issue. If helpful, attach clear photographs showing the product or packaging concern. Do not send payment card details or sensitive documents.
Keep the item, relevant packaging and proof of purchase while the request is being reviewed. Please contact us before posting a return so the appropriate address, handling instructions and any authorization requirements can be confirmed. Do not assume the public contact address is automatically the correct returns destination.
Damaged, incorrect or faulty items
If an item arrives damaged, differs from the agreed order or appears faulty, let us know promptly with the relevant details. Keep the packaging where it may help clarify transit damage. We will need to review the facts and discuss an appropriate next step under the agreed sale terms and applicable law.
Nothing on this page removes statutory remedies for faulty goods, misdescription or other matters where such rights apply. An ordinary change-of-mind policy is not the same as rights relating to a faulty or incorrect product.
Exchanges, refunds and shipping costs
Exchange availability depends on the requested replacement and current stock, which this website does not display in real time. A requested exchange is not reserved until confirmed. Where a return or refund is agreed or legally required, the applicable method, amount, shipping treatment and expected processing steps should be explained directly.
No refund processing period is promised on this page. A payment provider or bank may have its own posting time after a refund is initiated. Shipping costs, deductions or handling charges must not be assumed; ask for the terms that apply to your specific purchase and circumstances.
Special-order listings
Some listings may describe bespoke or special-order services. Before requesting one, confirm exactly what is included, any required payment or deposit, expected timing, cancellation terms, delivery method and applicable rights. Where a listing names another brand, confirm the seller and issuer details directly with us before proceeding.
We are here to clarify
For help, contact [email protected] or call +1 (904) 481-8815. Include the product name or order reference so the conversation starts in the right place. Read our Terms and Privacy Policy for more about this website and your inquiry information.